Earlier this month, while I was reworking my Web site and setting up this blog, my laptop computer experienced what my support person called a “hard crash.” I asked what that meant, and he said, “All of your data is lost. You must reformat your hard drive.” I followed instructions, but doing this on the phone was taking forever. And, because things weren’t working out like I thought they should, I took my computer to my local computer repair store. I’m back up and running now, but I’ve learned some things that I want to share with you in case you have a similar experience.

Lesson #1: If support tells you that you have to re-format your hard drive, get another opinion first. The local repair guy said that, if I had not wiped the drive clean, it might have been possible to recover my data before reinstalling Windows XP. Just because the person on the phone works for the computer manufacturer doesn’t mean he or she is always right. I wish I had sought a second opinion. (more…)